Kitchen Printer Wi-Fi Setup Process
Sunmi Cloud Printer Wi-Fi Setup Process
1. Download the Sunmi Assistant App
Have the client download the Sunmi Assistant App, available for both Android and iOS:
Android: Sunmi Assistant - Google Play
2. Sign In or Create an Account
Once downloaded, instruct the client to:
Tap "Sign In".
If they already have an account, enter their email and password.
If not, select "Sign Up", which will open a Register screen:
Enter an email address.
Tap "Get verification code" to receive a 4-digit code via email.
Enter the code and tap "Next".
Create a password.
Set up a store by entering the company name and store name (they can use the same name for both if it’s a single location).
Tap "OK" to complete setup.
3. Adding and Managing the Printer Device
After logging in:
Tap the “Device” icon in the bottom navigation bar.
Tap the “Add” button.
Select “Cloud Printer”.
Choose one of two options to add the printer:
Scan the QR code on the bottom of the printer.
Manually enter the SN (serial number) found on the device label.
Once scanned or entered:
Tap “Start” on the popup.
Select the printer that appears on screen.
A list of available Wi-Fi networks will display—select the same Wi-Fi network the POS is using.
Enter the Wi-Fi password.
Once connected, you’ll hear the printer say “Wi-Fi connected.”
4. Adding the Printer to the POS
To connect the printer to the POS:
On the POS, double-tap the "Refresh" button at the bottom to initiate a network self-check.
The printer will print a receipt with its Wi-Fi IP address.
On the POS:
Go to Settings > Settings (again from the dashboard).
Tap “Printer Settings” then “Printer.”
Tap the “+” icon in the top navigation bar.
In the "Select Printer" popup, choose “CUSTOM PRINTER.”
Enter a name for the printer.
Enter the IP address from the printed receipt.
If the printer connects successfully, a confirmation receipt will print from the Wi-Fi printer.
NOTE: If using a Mobile Hotspot for connectivity then make sure the hotspot is broadcasting both the 2.4 ghz & 5 ghz bandwidth. The kitchen printer does not catch the WiFi signal until these bandwidths were turned on. If you are experiencing trouble with connecting a kitchen printer to a Mobile Hotspot, please check that both bandwidths are being broadcasted.
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