The OrderZupp 2 app will allow you to see all current orders. You can “Confirm” the orders and adjust the prep time needed, based on restaurant volume.
First - if you haven't already, log into the Google Play Store and download the Orderzupp 2 app (Android only).
Once downloaded on your device, please load the app and when prompted, sign in with your Zuppler login information.
All orders will have a color code to let you know what state that order is in. Here's what they look like:
Blue- Just Placed and is Unconfirmed
Red- Missed Order and is Unconfirmed
Green- Confirmed
Grey- Canceled
Yellow- Order was selected as Prepared
Let's break that down a little - here's a guide laid out Order State by Order State:
Once an order comes in, it will be Blue. You will need to tap into the order on the tablet and tap "Confirm" to accept the order.
Orders that remain unconfirmed for more than 4 minutes are automatically tagged as "Missed" and will turn from Blue to Red. Just tap into the order on the tablet and tap "Confirm" to accept the order.
Once you tap into an order and tap "Confirm", the order will turn Green. If this is an ASAP order, you'll be prompted to select a prep time, should it be necessary (scheduled orders will always be due at the time selected by the customer).Tap on one of the prep times provided or type in a prep time in the Duration field (up to 90 minutes) and tap “Submit”
If you'd like to alert the customer that the order is ready for pickup, then just click back into the confirmed order and choose the yellow Prepare button. This will change the order from Green (confirmed) to Yellow (Prepared) and automatically sends SMS notification to the customer.
If you choose to cancel an order, the order will turn Grey. You'll be prompted to confirm this with “Are you sure you want to cancel?”. Tap “Yes” to proceed with cancellation and the customer will be automatically refunded. In order to revert back, tap “No” to exit. Call our support team to let them know you need to cancel so they can inform the customer on your behalf.
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Order Filters
You're probably going to need to find and review orders at some point. Order Filters are a really good way to keep your orders straight and can be found at the top right of the app. Look for the box icon (three horizontal lines) and tap it once:
This will give you a set of options to view your orders that consists of:
Upcoming Orders for Today:
In this filter, there will be orders that are placed within the last 24 hours and are due. These orders will be in the Confirmed' State (Confirmed Order - Green)
Unconfirmed Orders:
In this filter, there will be new and unconfirmed orders that are in the 'Executing' State (New Order - Blue) or in the 'Missed' State (New Order that has not been confirmed within 4-5 minutes or greater after order being placed - Red)
Orders Placed Today:
In this filter, there will be all your orders in all states that were placed on Today's date within 12am to 12am.
Past:
In this filter, there will be all your orders in all states other than 'Rejected' within the last month
Future Orders:
In this filter, there will be all your orders that are due within 30 days of today’s date in the future
Canceled:
In this filter, there will be orders that have been in a 'Canceled' State within the last month (Canceled Order - Grey)
All Orders for Today:
In this filter, there will be your orders that are due today by 12am. These orders will be in the Confirmed' State (Confirmed Order - Green)
Troubleshooting
All confirmations must be handled in the Order Zupp 2 App. If you are notified that you have received a new order by our support team and it hasn’t reached the tablet:
- Check to make sure WiFi is connected
- Power your tablet on and off
- Call us to help you troubleshoot the problem!
Zuppler 24/7 Customer Support:
Zuppler support team is available 24/7, they can help answer questions, process refund/charges, make menu updates, pause and resume ordering, and help troubleshoot tablet issues.
888-ZUPPLER (987-7537) or email [email protected]