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Knowledge base
PRODUCT MANUAL
Getting Started
1
How To Create an Online Ordering Account
Saving My Order
1
Saving My Order
Menu
18
1. Regular menu and Specials menu
2. Adding a Specials Menu
3. Adding a Menu Category
4. Adding a Menu Item
5. Adding back the removed size of an Item
View all 18
Order Times
7
Scheduled Order Time
Preparation Time
Peak Hour Management
Kitchen Close Time
Cut Off Settings
View all 7
Order Settings
2
Require Cross Street
Display Sold Out
Delivery
2
Managing Your Delivery Window & Delivery Time
Default and Minimum Tips
Dietary Preference
1
Dietary Preference
Discounts
4
DISCOUNT SETUP
PROMO DISCOUNT
FIRST TIME USER DISCOUNT/ Min Order Quantity
DAYS OF THE WEEK DISCOUNT
Cart Versions
1
Cart Versions
Connect to your POS
10
Caterease Setup
Revel Setup
Pixel Setup
Clover Setup
Upserve Setup
View all 10
Options for your Website Online Ordering
1
Options for your Website Online Ordering
Virtual Catering Assistant
1
Virtual Catering Assistant
Upsells
3
Static Upsell
Smart Upsell
Difference between Static and Smart Upsells
Tech Updates
2
CS APP FUNCTIONALITY
Creating filter & downloading data | Customer Service App
Google Updates
2
Adding Google Integration
Process to Remove Google Integration
How To.
Discounts and Loyalty
1
How do I enable customer discounts?
Getting your orders
6
How do I confirm orders via SMS?
How does the Orderzupp 2 Android app work?
How do I receive and confirm orders on my InStore POS?
How can I confirm my Fax orders with an automated phone call?
How can I confirm my Email orders with an automated phone call?
View all 6
Menu and Restaurant Configuration
5
How do I pause my Online Ordering?
How do I change menu item names, descriptions or pricing?
How do I remove the delivery option?
How do I add a modifier to a menu item?
How do I pause an item on my menu?
The Customer-Service web app
0
User Accounts
1
How to do delete remove user account
CS APP
1
How to Refund, Cancel or Add Charge From the CS APP
Read Statement
1
How to Read and Understand Your Statement
FAQs:
Chargeback Process
1
Chargebacks And Pre-arbitration Chargebacks
Tech Updates
RDS | ZDS
0
Control Panel
0
General
FAQ
0
Zuppler Menu Types
2
Visual Ordering Menu
Immersive Ordering Menu
Bulk Edit
1
Bulk Edit
Working with your account
Billing
2
All About Chargebacks
Where is the refund for my canceled order?
Working with your Menu
3
Menu Specials
Items With Different Size Options
How To Setup Your Menu To Create Your Own Pizza With Toppings
Branding and Customization
3
How you can make your online ordering menu visual
Different options for your online cart
How to add an image to a menu item?
Managing Your Online Ordering
3
Managing Your Online Ordering
Managing Your Online Ordering During Your Peak Hours
Ordering Options
Promotions, Discounts, etc.
4
Discount Overview
Discount fields
Discount Types
Setting Up a Discount
Delivery Setup
4
Tipping Your Drivers
Creating Your Delivery Rules
Setting up Contactless Delivery
Setting up Curbside Service
Setting Up Your Catering Concept
1
Setting Up Your Catering Concept
On-premise ordering
0
Customer Connect
5
1. Get started
2. Standard workflow features (Part 1)
3. Standard workflow explained (Part 2)
4. Curbside order flow
5. Workflow History, Notifications & Order Action Logs
Hardware Troubleshooting
ZET printers
0
Tablet/OrderZupp
1
Basic troubleshooting for the Orderzupp app (version 1.0)