Zuppler.com

Getting your orders 6

• How do I confirm orders via SMS?
• How does the Orderzupp 2 Android app work?
• How do I receive and confirm orders on my InStore POS?
• How can I confirm my Fax orders with an automated phone call?
• How can I confirm my Email orders with an automated phone call?

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Zuppler POS 7

• How to Update the Version of Your Fusion App
• How to Access Zuppler Chef on POS
• How to place a table order using your POS
• How to resync the secondary screen on POS Pro
• How to Add and Manage Your Staff

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Dejavoo Payment Terminal 2

• How to complete an order with a credit card
• How to reprint receipts, adjust tips, and print a tip report

Kitchen Printer 2

• How to Setup Your Kitchen Printer
• How-to Setup Section Printing For Kitchen Printer

Menu and Restaurant Configuration 5

• How do I pause my Online Ordering?
• How do I change menu item names, descriptions or pricing?
• How do I remove the delivery option?
• How do I add a modifier to a menu item?
• How do I pause an item on my menu?

The Customer-Service web app 0

User Accounts 1

• How to do delete remove user account

CS APP 3

• How to Refund, Cancel or Add Charge From the CS APP
• Managing orders through CS App
• Creating filter & downloading data | Customer Service App

Read Statement 1

• How to Read and Understand Your Statement

Billing 2

• All About Chargebacks
• Where is the refund for my canceled order?

Working with your Menu 3

• Menu Specials
• Items With Different Size Options
• How To Setup Your Menu To Create Your Own Pizza With Toppings

Branding and Customization 3

• How you can make your online ordering menu visual
• Different options for your online cart
• How to add an image to a menu item?

Managing Your Online Ordering 3

• Managing Your Online Ordering
• Managing Your Online Ordering During Your Peak Hours
• Ordering Options

Delivery Setup 4

• Tipping Your Drivers
• Creating Your Delivery Rules
• Setting up Contactless Delivery
• Setting up Curbside Service

Setting Up Your Catering Concept 1

• Setting Up Your Catering Concept

On-premise ordering 0

Zuppler Chef Menu Editor 1

• Multi-Selection Functionality with Modifier Groups in Chef

Zuppler Chef 1

• Menu message - Menu, Checkout and Order confirmation

ZET printers 0

Tablet/OrderZupp 1

• Basic troubleshooting for the Orderzupp app (version 1.0)

Chargeback Process 1

• Chargebacks And Pre-arbitration Chargebacks

Direct Point of Sale Integrations 9

• Direct Point of Sale Integrations
• Clover Point of Sale
• Lightspeed Point of Sale
• PAR Brink Point of Sale
• PAR Pixlepoint

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Indirect Point of Sale Integrations 2

• Indirect Point of Sale Integrations
• Otter Integration

Marketing Automation 8

• What is Marketing Automation?
• What is an order workflow?
• What are the types of marketing automation that can be set up for an online ordering business?
• Which are the channels through which the customers receive these automated marketing campaigns?
• What is the difference between automated order notifications and automated marketing campaigns?

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Communication Customization 9

• Is it possible to include a discount in the automated email and SMS templates?
• Can I add a customer’s loyalty information in the automated email and SMS templates?
• Are the emails and SMS templates customizable?
• Am I able to add multiple images in my businesses’ email templates?
• Am I able to add images in SMS templates?

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Customer Segmentation and Accounts 6

• How can customers start receiving SMS campaigns?
• Can I add more than one call to action buttons in my email templates?
• Can I customize the frequency of these automated marketing campaigns?
• Which customer segments can we target through these automated campaigns?
• Am I able to restrict the system from sending these automated campaigns to a select group of customers?

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Discounts Overview 7

• What types of discounts can I offer through your online ordering system?
• Discount Limitations and Set Up
• Can I schedule discounts for future use?
• Is it possible to set up recurring discounts for certain days of the week or holidays?
• Is it possible to configure distinct discounts for my app as opposed to my website?

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Promo Codes 9

• Am I able to create my own promo code for a discount?
• Are there any character restrictions when creating a unique promo code?
• Are promo codes case-sensitive?
• Can I create more than one unique promo code for a discount?
• Is it possible to create multiple codes with the same valid dates, so I can send unique codes to customers instead of using the same code for everyone?

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Redeeming Discounts 8

• How does a customer redeem a discount with a promo code?
• How does a customer redeem a discount that does not have a promo code?
• A customer is not able to redeem a discount, why would that be?
• Can a customer redeem a discount for a scheduled future order that is outside the discount valid date?
• Can I set up a discount to be only redeemable on certain service types?

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Item Level Discounts 8

• What type of item level discounts can I create?
• How many qualifying items can I require for an item level discount?
• Do my qualifying items need to be within the same category?
• Do I need to set up my item level discount with a qualifying item?
• Can I attach an image to my item-level discounts?

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Zuppler Loyalty 13

• In how many ways can a customer earn points?
• How will our customers be able to use their reward points during payment?
• Can our customer use more than 1 reward points for payment?
• Should we create multiple loyalty plans for all our restaurants in different locations or will one loyalty plan be enough?
• How will our customer know how many points they have earned?

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Merchant Processing 2

• What processing options are available?
• Direct Payment Processors

Billing 7

• What information do I need to provide in order to get paid?
• How will you get paid?
• Can I change my bank account at any time?
• What do these statements include?
• How often do I get paid?

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Delivery Solutions 11

• What RDS/ Dispatching services do we have?
• What kind of options are there to define delivery fees?
• What type of area can we define for delivery?
• Can we assign a single restaurant to multiple ZDS?
• How would the delivery fee be decided if my restaurant is in multiple ZDS markets?

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Zuppler Online Ordering 35

• Can we pause/ 86 an item but still display in the guest UI?
• Do you support cut off’s
• What happens if an item I ordered is out of stock?
• Can I schedule a recurring order or subscription service?
• How do I place an order online?

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Zuppler Menu Types 2

• Visual Ordering Menu
• Immersive Ordering Menu

Bulk Edit 1

• Bulk Edit

Getting Started 1

• How To Create an Online Ordering Account

Saving My Order 1

• Saving My Order

Menu 18

• 1. Regular menu and Specials menu
• 2. Adding a Specials Menu
• 3. Adding a Menu Category
• 4. Adding a Menu Item
• 5. Adding back the removed size of an Item

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Order Times 7

• Scheduled Order Time
• Preparation Time
• Peak Hour Management
• Kitchen Close Time
• Cut Off Settings

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Order Settings 2

• Require Cross Street
• Display Sold Out

Delivery 2

• Managing Your Delivery Window & Delivery Time
• Default and Minimum Tips

Dietary Preference 1

• Dietary Preference

Cart Versions 1

• Cart Versions

Options for your Website Online Ordering 1

• Options for your Website Online Ordering

Virtual Catering Assistant 1

• Virtual Catering Assistant

Upsells 3

• Static Upsell
• Smart Upsell
• Difference between Static and Smart Upsells

Google Updates 3

• Adding Google Integration
• Process to Remove Google Integration
• Google End-to-End (E2E) Food Ordering Transition(Google Redirect): Updated Guidelines for Partners

POS Connection 10

• Menu Sync Modes
• How to link your Toast POS with Zuppler?
• Brink POS Connection & Troubleshooting
• Toast Mapping
• Setting up the Zuppler-Stream integration

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