Solution home FAQs:

Customer Segmentation and Accounts

How can customers start receiving SMS campaigns?
To receive order notifications and promotional offers via SMS, customers must consent to it by opting in from their profile section on your website and app.
Can I add more than one call to action buttons in my email templates?
Yes, our platform offers you the flexibility to add more than one call-to-action button.
Can I customize the frequency of these automated marketing campaigns?
Yes, you can customize the frequency of your marketing campaigns. However, we would recommend analyzing your customer behavior before doing so.
Which customer segments can we target through these automated campaigns?
You can target guest users, registered users, loyalty users, and inactive users through our automated campaigns.
Am I able to restrict the system from sending these automated campaigns to a select group of customers?
Yes, our system provides the flexibility to only send emails to specific segments.
Why might customers not be receiving automated email and SMS notifications?
If customers are not receiving automated emails or texts, possible reasons include:  The user unsubscribed from email notifications. The user disabled...