Zuppler Loyalty

In how many ways can a customer earn points?
We have multiple ways from which your customers can earn points. Here they are: Based on Order type (Delivery, pickup) Based on Order day (Sat-Sun) ...
How will our customers be able to use their reward points during payment?
We will have to create a loyalty tender for each restaurant. As soon as your customer goes through the payment process, they will see a loyalty tender to ma...
Can our customer use more than 1 reward points for payment?
No, they can use only 1 loyalty reward per order. Example: If a customer has a $20 order and they have 2 loyalty rewards: $5 and $10. In such cases, custome...
Should we create multiple loyalty plans for all our restaurants in different locations or will one loyalty plan be enough?
Yes you can set up one loyalty plan for all your restaurants. All you have to do is assign a channel to that Loyalty plan, so the restaurants integrated wit...
How will our customer know how many points they have earned?
As soon as the customer’s order gets completed, they will be able to see all their points earned in their loyalty dashboard under their account profile 
Will our customer know how they earned points?
Yes, they can. We have a loyalty dashboard under the customer's profile page. In that dashboard we display loyalty points order history. There they can ...
Will our guest users be able to earn points and redeem them?
No, loyalty is only for registered users. To earn points, customers will have to Sign In.
Why can I not see my points earned from a previous order?
Reasons users do not see points on their orders are: They might have ordered as a guest User They might have canceled their order. In this case, the l...
Our users have earned points in loyalty 1.0 till now. How are we going to migrate these points to 2.0?
In this case, our team will have to run a migration script, where we will ensure that the customer's tiers and points of Loyalty 2.0 are the same as tho...
Can a user earn different points on feedback based on tier?
Yes, they can, we will have to set tiers on feedback-earning points.