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Marketing Automation

What is Marketing Automation?
Marketing automation is the process of using a software or a tool to set up predefined rules and workflows that automatically trigger and execute marketing ...
What is an order workflow?
Once an order is placed, the customer will enter a workflow that is designed to trigger a series of automated notifications and/or campaigns at a defined fr...
What are the types of marketing automation that can be set up for an online ordering business?
Currently, we can set up the following types of automation: Time-based: sent at a specific time Event-based: sent based on actions performed by the cu...
Which are the channels through which the customers receive these automated marketing campaigns?
Your customers can receive automated marketing campaigns through the following channels: Email SMS
What is the difference between automated order notifications and automated marketing campaigns?
Automated Order Notifications: These are service implicit communications that offer a customer real-time updates of a food order throughout various stages, ...
What are the types of automated order notifications sent to customers?
Order notifications sent to customers include but are not limited to: Abandoned order Payment Failure Restaurant Order Confirmation Delayed C...
What are the types of automated marketing campaigns that can be sent to customers?
The automated notifications you can send to customers include but are not limited to: Abandoned Cart Order Status Feedback Order Again Lapser...
What will be the “From Name” and “From Email” for the automated emails being sent?
Our system automatically pulls the same email and restaurant name added while setting up your restaurant account in our platform to use as the “From Name” a...