Please follow the below steps to pull/download the reports via the Customer Support App

Url: https://customer-service.zuppler.com/

Using the above URL login to the CS App

Once logged in do the following:

Click on "CREATE LIST" as shown below 

Now you need to put in the search criteria

Above points explained 

1. List name: Just give the report an appropriate name

2. Order Must have: This should be selected as 'All Conditions satisfied' so that all criteria match and not just one.

3. Criteria 1  [You will have to create multiple sections if you want to list data of multiple restaurants]: there are 3 boxes here

1. From the 1st dropdown select the option 'Restaurant'
2. From the 2nd drop down select the option 'is'
3. Now in the box, you need to enter the store name. PLEASE REMEMBER WHEN YOU START TYPING THE NAME THIS BOX WILL SHOW YOU A LIST OF RESTAURANTS THAT ARE ASSIGNED TO YOU. SO WHEN THE LIST SHOW UP AS SOON AS YOU START TYPING THE NAME YOU HAVE TO SELECT THE RESTAURANT FROM THE OPTIONS THAT WOULD SHOW UP. (see below)

4. Criteria 2: there are 3 boxes here

1. From the 1st dropdown select, the option 'Order Placed'
2. From the 2nd drop down select the option 'is between'
3. The 3rd box is where you select the date range so you can put the desired range by clicking on the dates in the calendar. since we are choosing the 'is between' option we have to select the start and end date
   

5. The + and - button allows you to add or remove criteria. Initially, when you create a list you will have just one criterion so based on your requirements you need to add or remove criteria.

6. If you want to save the filter please check the Locked checkbox. 

 Once Done hit save. Now the list should populate all the orders based on these criteria

1. Now in order to download please click on "Download Data" (see below)

2. In order to see the order count you can click "Count Order"

Next name it appropriately, check and uncheck the data points you need on the downloading file

Scroll down and click on "Start Processing"

All the downloads will show in the "Requests" section so once the download is complete you can get it by clicking on 'Download' (see below) and it will prompt you to save the file on your computer, save it and you should be able to view the file now.

Here I am sharing some examples for reference. (Which some of our clients requested)

• All Order for today

1. List name: Give the report an appropriate name
2. Order Must have: This should be selected as 'All Conditions satisfied' so that all criteria match and not just one.
3. Criteria 1: there are 3 boxes here
   1. From the 1st dropdown select, the option 'Order date'
   2. From the 2nd dropdown select, the option "is"
   3. From the 3rd dropdown select, the option "today", which shows all orders for today.
4. Criteria 2: there are 3 boxes here
   1. From the 1st dropdown select, the option " Order State"
   2. From the 2nd dropdown select, the option "is"
   3. From the 3rd dropdown select, the option " missed", "confirmed" and "executing". 
      1. Executing: the time taken from a customer placing the order till the total trigger time taken to confirm to billing and all the API( billing, pos), the orders stay in this state for a min depending on the system.
      2. Missed: When the restaurant misses any order.
      3. Confirmed: When the order is confirmed by the restaurant without any delay.

• All Past Orders ( Last 2 days data)

1. List name: Give the report an appropriate name (All Past Orders)
2. Order must have: This should be selected as "All Condition satisfied" so that all criteria match and not just one.
3.  Criteria 1: 
   1. From the 1st dropdown select the "Order date"
   2. From the 2nd dropdown select the "is between"
   3. From the 3rd box, select the dates for how many days you want the orders from. Here I have selected dates from May 24th till May 26th.

• All Unconfirmed Orders for today

1. List name: Give the report an appropriate name (All Unconfirmed Orders for today)
2. Order must have: This should be selected as "All Condition satisfied" so that all criteria match and not just one.
3.  Criteria 1: 
   1. From the 1st dropdown select the "Order date"
   2. From the 2nd dropdown select, the "is"
   3. Criteria 1: there are 3 boxes here
      1. From the 1st dropdown select, the option 'Order date'
      2. From the 2nd dropdown select, the option "is"
      3. From the 3rd dropdown select, the option "today", which shows all orders for today.
   4. Criteria 2: there are 3 boxes here
      1. From the 1st dropdown select, the option " Order State"
      2. From the 2nd dropdown select, the option "is"
      3. From the 3rd dropdown select, the option " missed" and "executing". 
         1. Executing: the time taken from a customer placing the order till the total trigger time taken to confirm to billing and all the API( billing, pos), the orders stay in this state for a min depending on the system.
         2. Missed: When the restaurant misses any order.