How can customers start receiving SMS campaigns

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• Why might customers not be receiving automated email and SMS notifications

  If customers are not receiving automated emails or texts, possible reasons include: The user unsubscribed from email notifications. The user disabled SMS notifications in their profile settings. Technical issues affecting delivery.

• Which are the channels through which the customers receive these automated marketing campaigns

  Your customers can receive automated marketing campaigns through the following channels: Email SMS

• What are the types of automated marketing campaigns that can be sent to customers

  The automated notifications you can send to customers include but are not limited to: Abandoned Cart Order Status Feedback Order Again Lapser Campaigns Inactive User Campaigns Loyalty Campaigns Offers and Discounts

• What is the difference between automated order notifications and automated marketing campaigns

  Automated Order Notifications: These are service implicit communications that offer a customer real-time updates of a food order throughout various stages, from the initial order to final delivery or curbside pickup. Automated Marketing Campaigns: ...

• Which customer segments can we target through these automated campaigns ?

  You can target guest users, registered users, loyalty users, and inactive users through our automated campaigns.