Why might customers not be receiving automated email and SMS notifications

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• How can customers start receiving SMS campaigns

  To receive order notifications and promotional offers via SMS, customers must consent to it by opting in from their profile section on your website and app.

• Which are the channels through which the customers receive these automated marketing campaigns

  Your customers can receive automated marketing campaigns through the following channels: Email SMS

• Is it possible to include a discount in the automated email and SMS templates

  Yes, you can add a discount to your automated emails and SMS. Our system will automatically generate a promo code, set its validity date, and seamlessly incorporate it within the email for a hassle-free promotional experience.

• What is the difference between automated order notifications and automated marketing campaigns

  Automated Order Notifications: These are service implicit communications that offer a customer real-time updates of a food order throughout various stages, from the initial order to final delivery or curbside pickup. Automated Marketing Campaigns: ...

• What are the types of automated order notifications sent to customers

  Order notifications sent to customers include but are not limited to: Abandoned order Payment Failure Restaurant Order Confirmation Delayed Cancel Order for User User Order Confirmation Order Running Late Ready for Pickup Curbside Arrived Order ...