How will our customer know how many points they have earned.

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• Will our customer know how they earned points.

  Yes, they can. We have a loyalty dashboard under the customer's profile page. In that dashboard we display loyalty points order history. There they can see how they earned points on each order that was placed.

• Once a customer has earned loyalty points in an order, but they cancel it before it's delivered. Will the points they earned will revert back.

  Yes. As soon as the order gets canceled the “Notify Loyalty” will be triggered and the points will be reverted back.

• Why can I not see my points earned from a previous order.

  Reasons users do not see points on their orders are: They might have ordered as a guest User They might have canceled their order. In this case, the loyalty dashboard history will show the customer that the points they earned are reverted back ...

• Our users have earned points in loyalty 1.0 till now. How are we going to migrate these points to 2.0.

  In this case, our team will have to run a migration script, where we will ensure that the customer's tiers and points of Loyalty 2.0 are the same as those of Loyalty 1.0

• In how many ways can a customer earn points.

  We have multiple ways from which your customers can earn points. Here they are: Based on Order type (Delivery, pickup) Based on Order day (Sat-Sun) Based on Order time (12 AM- 11:30 PM) Based on Menu Category or Items On Signups On Reviews/ Feedback