Once a customer has earned loyalty points in an order, but they cancel it before it's delivered. Will the points they earned will revert back.

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• How will our customer know how many points they have earned.

  As soon as the customer’s order gets completed, they will be able to see all their points earned in their loyalty dashboard under their account profile

• Why can I not see my points earned from a previous order.

  Reasons users do not see points on their orders are: They might have ordered as a guest User They might have canceled their order. In this case, the loyalty dashboard history will show the customer that the points they earned are reverted back ...

• Will our customer know how they earned points.

  Yes, they can. We have a loyalty dashboard under the customer's profile page. In that dashboard we display loyalty points order history. There they can see how they earned points on each order that was placed.

• Our users have earned points in loyalty 1.0 till now. How are we going to migrate these points to 2.0.

  In this case, our team will have to run a migration script, where we will ensure that the customer's tiers and points of Loyalty 2.0 are the same as those of Loyalty 1.0

• Can I add a customer’s loyalty information in the automated email and SMS templates

  Yes, you can add loyalty information that includes but is not limited to: Current tier Total points to spend Rewards available Points required to upgrade tier level Points required to earn a new reward New reward earned New tier upgrade Updated ...