Our users have earned points in loyalty 1.0 till now. How are we going to migrate these points to 2.0.

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• Why can I not see my points earned from a previous order.

  Reasons users do not see points on their orders are: They might have ordered as a guest User They might have canceled their order. In this case, the loyalty dashboard history will show the customer that the points they earned are reverted back ...

• Will our customer know how they earned points.

  Yes, they can. We have a loyalty dashboard under the customer's profile page. In that dashboard we display loyalty points order history. There they can see how they earned points on each order that was placed.

• Will our guest users be able to earn points and redeem them.

  No, loyalty is only for registered users. To earn points, customers will have to Sign In.

• Once a customer has earned loyalty points in an order, but they cancel it before it's delivered. Will the points they earned will revert back.

  Yes. As soon as the order gets canceled the “Notify Loyalty” will be triggered and the points will be reverted back.

• How will our customer know how many points they have earned.

  As soon as the customer’s order gets completed, they will be able to see all their points earned in their loyalty dashboard under their account profile