Otter Integration

Otter Integration

Which type of integration is supported between Zuppler and Otter?


The Zuppler <>Otter integration has 2 types:

  •  Notification Only: In this type of integration the menu is created and completely managed on Zuppler's end. Zuppler sends the online orders to the Otter tablet. All the menu updates need to be handled on Zuppler.

  • Menu Pull: The menu is managed and gets pulled over to Zuppler through Otter in this case. All the menu updates need to be handled in Otter.


How do I 86 an item and make updates to the online ordering menu?


You can 86 items in the Otter menu manager and similarly make all the menu updates there. As soon as the changes are saved and the menu is published to Zuppler a sync job will automatically trigger on Zuppler and the menu will get updated in real-time on the front end. If you 86 an item for a specific period of time the item will automatically get resumed for online ordering when it is supposed to be.


Do you import images from Otter?


Yes, all the images set up in your Otter menu come over to Zuppler and show up on the online ordering page.


Do scheduled orders show up on the Otter tablet as soon as they are placed?


We send the scheduled orders immediately to Otter just as we do for ASAP orders however Otter keeps the scheduled orders in the “Scheduled” tab and shows it in the queue until the fire time is reached.

    • Related Articles

    • Caterease Integration

      What Zuppler fields can be mapped to Caterease? These are the fields and information related to the order that we can send over to Caterease: Field Description type Field Size Required partnerorderid Partner identification Id string 20 customer ...

    • Direct Point of Sale Integrations

      Direct Point of Sale integrations: Caterease Clover Lightspeed (L Series) Otter PAR Brink PAR Pixelpoint Revel Toast Upserve (Lightspeed U Series)

    • Direct Payment Processors.

      Optionally, we do have a few direct integrations with other processors, if that is preferred, but you would need to apply with them directly, and then we would set up once that process has been completed (they send us your MID, we set up the MID in ...

    • Indirect Point of Sale Integrations

      POS integrations via Chowly, ItsaCheckmate, and Otter: Chowly Toast Square Clover Revel Squirrel NCR Aloha Arrow Upserve CBS Peblla Crave Tech Linga Link POS Rezku Selflane Kyoo Ordyx POS Speedline Tabit PDQ Common Cents Serving Intel NCR Thrive Lavu ...

    • Revel Point of Sale

      Does Zuppler support the Post Order Adjustment Webhook with Revel? Yes, Post Order Adjustment Webhook is supported. You can make adjustments to orders in the Revel POS and we will make the same adjustments on our end so that the user can be recharged ...