Zuppler.com

Nodes

Description

Order created

Customer has pressed the pay button after entering the card details

Order placed

Payment is processing

Order sent

Order is sent to the restaurant/food business

Fail payment

Credit card couldn’t be processed

Order confirmed

Order is confirmed, starting preparation

Waiting confirmation…

Working on confirming their order

Working on your curbside order

Curbside order process is initiated

Order ready

Order is ready for pickup

Order delayed

Order is running late

Customer arrived

Customer is waiting outside, take the food to the curbside

Order canceled by restaurant

Order has been canceled by the restaurant/food business

Working on your delivery order

Delivery order process initiated

Out for delivery 

Order is out for delivery 

Working on your pickup order

Pickup order process initiated

Working on your dinein order

Dinein order process initiated

Order completed

Order has been completed

Feedback 

Customers are notified to provide feedback to the food and service

Abandon cart

User abandoned cart (customer added the items but didn’t place the order)

Order canceled by user

Order has been canceled by the user

Actions

Description

SubscribePayment

For card payments, saving cards on profiles, and so on.

Mark as accepted/executing /missed/prepared/confirmed/canceled/

To set the state of the order in the CS app

Pay

Pay is an action defined in the system that is actually going to charge the customer’s card for a credit card order.

If curbside order execute curbside_flow;

If delivery order execute delivery_order;

If pickup order execute pickup_order;

If dinein order execute dinein_order

Depending upon the service type, the order will follow the order flow respectively.

RestaurantServiceEmail

Send an email to the restaurant/food business about the order being placed. It includes the order details with the accept order and reject order buttons.

CustomerServiceMsg

Notification in the CS app to accept or reject the order

UserSMS

SMS service for the users

UserEmail

Email service for the users

CancelPay

Cancel the payment and refund the amount.

NotifyLoyalty

Notify the loyalty programs about the canceled order

AppMsg

Push notification to the OrderZupp app to update the restaurant about the time of the order

Events

Description

t=25m

Order created but not placed in 25 mins

place_order

An outcome that gets published when the action called "subscribe payment" returns a success

order_paid

Transaction successful

fail_payment

Transaction failed

confirm_order

Restaurant/food business accepted the order

cancel_order

Restaurant/food business has rejected the order

t=5m

Order will move to the Waiting Confirmation node if the restaurant doesn’t respond to the order email in 5 minutes

curbside_flow

Order follows the curbside flow

pickup_flow

Order follows the pickup flow

delivery_flow

Order follows the delivery flow

dinein_flow

Order follows the dinein flow

s: after pickup_time

Restaurant/food business has re-adjusted the time for pickup order (the order is delayed)

cancel

Order cancel option made available for the customers 

order_ready

Order is ready to be picked up

s: 1h after order_time

Order will move to the Order Completed node after 1 hour of the actual order time

arrived

Customer has clicked on the Arrived button and is waiting outside

picked_up

Order moved to the Order Completed node as the order has been picked up by the customer

s: 2h after order_time

Order will automatically move to the Order Completed node after 2 hours of the order time

out_for_delivery

Order is set out for delivery

order_delivered

Order moves to the Order Completed node as the order has been delivered

s: after order_time

(in pickup order)

Order moves to the Order Delayed node for running late

s: after order_time

(in dinein order)

Order moves to the Order Completed node post order time

t=24h

Customer will receive a feedback email tafter 24 hours of placing the order.