How do I accept Scheduled Email orders through the Customer Service app

How do I accept Scheduled Email orders through the Customer Service app

1. Order(s) will be received to the restaurant via the provided email right after the user places the order. 

    a. Click on Confirm/ View Order 

2. Orders will be confirmed via the Customer Service App through customer-service.zuppler.com. 

    a. Click CONFIRM, the order will update within a minute to confirmed status and turn green.

All orders should be confirmed ASAP, an order will go into a missed state after 4 minutes. If an order is not confirmed our support team will reach out to the restaurant within 24 hours of the due date to confirm the order. 

Our customer service team is available 24/7, please reach out to them with any questions or concerns with the orders, they can reach out to the customers on your behalf to update, edit or cancel orders. help@zuppler.com 1-888- ZUPPLER (987-7537). 

    • Related Articles

    • How do I search for orders in the Customer-Service app

      The Customer-Service app is a really great tool for managing and keeping track of orders, but sometimes you need to find something more specific than just today's unconfirmed or upcoming orders. If the orders you're looking for aren't covered by the ...

    • Creating filter & downloading data - Customer Service App

      Please follow the below steps to pull/download the reports via the Customer Support App Url: https://customer-service.zuppler.com/ Using the above URL login to the CS App Once logged in do the following: Click on "CREATE LIST" as shown below Now you ...

    • Managing orders through CS App

      HOW TO LOGIN •Login through https://customer-service.zuppler.com •Once Logged in this is how you are going to see a row on the left side where you will see the list of your stores HOW TO ACCESS ORDERS •Select the store and on the left side corner you ...

    • How can I confirm my Email orders with an automated phone call

      With this form of notification and confirmation, the restaurant staff should be expecting all orders to come through via an email message followed by an automated phone call to confirm the order. *Please note: If the phone number provided to Zuppler ...

    • How does the Orderzupp 2 Android app work

      The OrderZupp 2 app will allow you to see all current orders. You can “Confirm” the orders and adjust the prep time needed, based on restaurant volume. First - if you haven't already, log into the Google Play Store and download the Orderzupp 2 app ...