Can we have more than 3 tiers in our Loyalty plan.

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• Should we create multiple loyalty plans for all our restaurants in different locations or will one loyalty plan be enough.

  Yes you can set up one loyalty plan for all your restaurants. All you have to do is assign a channel to that Loyalty plan, so the restaurants integrated with that Channel will have the same loyalty plan. Note: A loyalty plan can either have a channel ...

• Our users have earned points in loyalty 1.0 till now. How are we going to migrate these points to 2.0.

  In this case, our team will have to run a migration script, where we will ensure that the customer's tiers and points of Loyalty 2.0 are the same as those of Loyalty 1.0

• Can I add a customer’s loyalty information in the automated email and SMS templates

  Yes, you can add loyalty information that includes but is not limited to: Current tier Total points to spend Rewards available Points required to upgrade tier level Points required to earn a new reward New reward earned New tier upgrade Updated ...

• Once a customer has earned loyalty points in an order, but they cancel it before it's delivered. Will the points they earned will revert back.

  Yes. As soon as the order gets canceled the “Notify Loyalty” will be triggered and the points will be reverted back.

• Can a user earn different points on feedback based on tier.

  Yes, they can, we will have to set tiers on feedback-earning points.