Setting Up Surcharge in Dejavoo

Setting Up Surcharge in Dejavoo

Setting Up Surcharge in Dejavoo

If a merchant is utilizing surcharges, you will first want to ensure the profile is set to 'with fee'. Once selected, you can continue to add the merchant information as you normally would.


If a merchant was already configured with a 'without fee' profile, we need to make sure the 'without fee' profile is removed after setting up the 'with fee' profile.

To do this you will:

  1. select the 'without fee' profile
  2. Hit clear
  3. Hit Save


Device Configuration

Once the device is created, configure the surcharge as part of the params configuration by following these steps:

  1. Navigate to the 'Fee' section.

  2. Enable the 'Fee' flag.

  3. Set Fee Type to 'Surcharge'.

  4. Under Apply Option, select '%':

    • The first field is the percentage that the merchant is looking to surcharge. Dejavoo does not allow you to set this greater than 100%.

    • The second field is the % of the transaction that the fee should be applied to. This should always be 100%, unless directed otherwise.

  5. Display Label for Credit Card: This will be set to 'Surcharge' by default. You can update this to 'Credit Card Surcharge' for clearer labeling on the receipt.

  6. Apply Surcharge On Tip: Set to 'Yes'.

  7. Merchant Can Remove Fee: Set to 'Yes'.

  8. Password Protect Remove Option: Set to 'Yes'.

  9. State Surcharge Tax Compliance: Set to 'No'. This is because the tax is coming from Foodhub and is sent as part of the base amount.

  10. Apply % on Debit Card: This should always be set to 0% by default, unless directed otherwise.

Enable Breakup Screen

For accounts using the Surcharge functionality, you will also want to ensure the 'Breakup Screen' is enabled. Enabling this setting allows the customer to see the surcharge fee on the payment screen.

  1. Select Integration.

  2. Enable the 'Breakup Screen' setting.


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